Privacy Policy
Last updated: February 2026
1. Introduction
The Reno Guys ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact details (email, phone number, address)
- Project details and requirements
- Photos of your property
- Payment information
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent
- Referring website
- Device information
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Deliver our renovation services
- Communicate about your project
- Send relevant updates and marketing (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Our team members involved in your project
- Trusted service providers (e.g., payment processors)
- Professional advisors
- Authorities when required by law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Lodge a complaint with the OAIC
7. Cookies
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.
10. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
- Email: hello@therenoguys.com.au
- Phone: 1300 000 000
- Address: Melbourne, Victoria, Australia